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Human Resource Services

Human Resource Services


Is your organisation prepared for the new world of work?

The world of work is changing. People are an increasingly valuable source of sustainable competitive advantage for organisations operating in a global economy and business environment characterised by only one certainty - change.

Organisational restructuring, together with mergers and acquisitions are commonplace in today's world of work. Organisations also need to ensure compliance with an abundance of legislation and people no longer subscribe to the notion of lifelong employment.

If organisations do not transform themselves to ensure they can attract, inspire, motivate, manage, develop and reward their people appropriately, they may lose their most valuable assets.

With vast experience acquired managing over 50 businesses, Osprey Zenith has one of the largest human resource advisory services team. Our multi-disciplinary approach allows us to advice on all aspects of people management, helping our clients to create value for their businesses through people.

Our human resource services practice brings together professionals who work across four core disciplines:

  • Recruitment and Placement assignments
  • Human resource management
  • Reward
  • People and change

Our solid grounding in HR data metrics is the bedrock of our evidence-based approach to consulting with clients.


HR management


After a period of cost cutting, hiring freezes and budget constraints, HR leaders are being challenged to mobilise and manage talent to help businesses grow. Fears that talent management shortfalls will constrain their company’s growth mean that companies are looking to refocus efforts and investments on those employees who will be most valuable to their businesses in light of their growth ambitions.

Many CEOs are demanding a rethink of their entire people strategy and plan to look again at HR function effectiveness.


If this is your situation

  • You need a talent pipeline which will truly deliver your growth ambitions
  • You are expanding into emerging markets and have issues around attracting, winning and keeping top talent.
  • Your organisation is going through a transaction or period of change that impacts employees.
  • You need a workforce restructuring programme – to cut out costs or to make your workforce fit for the future.
  • Employees and/or the management team are not meeting their objectives and that impacts business performance.
  • You are under pressure to improve HR services while also enhancing effectiveness.
  • You want to provide shareholders and stakeholders with human capital and HR functions, comparative data to demonstrate the impact of HR strategy on business performance.
  • You want to identify a path to best practice with long and short-term HR priorities.

How we can help you

Osprey Zenith’s human resource services team helps organisations with their workforce challenges and HR function effectiveness. We offer an objective view of your HR function's business effectiveness.

Our services include:

  • Talent management and workforce planning
  • HR measurement, benchmarking and analytics
  • HR function effectiveness & transformation
  • HR transaction services



Talent management

As businesses look for global growth, chronic skills gaps combined with a mismatch between demand and supply of talent means that getting (and keeping) the right people in the right places at the right time has never been more challenging. HR leaders need to mobilise talent to help businesses grow.

Getting talent management right means you can worry less about your talent problems and more about your business opportunities. At Osprey Zenith we use a fact based approach to help identify the specific elements of talent management, which drive the most value in your business and industry. Using Osprey Zenith’s unique Talent Management Framework and Diagnostic, we work with you to develop and implement strategies that deliver the right improvements – those that give you the best return on investment.

We’ve worked across many industries, geographies and with both growing and mature businesses. We understand that different organisations see ‘talent’ in their own unique way. For instance we have worked with businesses who need to rapidly upscale their operations and with others who struggle to incentivise and keep their star performers in pivotal roles.


Do you need a talent management rethink?

Is your current talent management plan fit for purpose? Ask yourself these challenging questions:

  • Do I have the talent to quickly and successfully execute my organisation’s strategy?
  • Do I have people with the right skills, the right knowledge and the right experience in the right places – now and in the next 3 to 5 years?
  • What will it cost me if I get my talent pipeline wrong?
  • Which roles drive most value in my business, how do I best resource them and what is my cost of turnover?
  • How am I engaging and rewarding talent in these pivotal roles? Am I over-rewarding ‘non-talent’?
  • Are my global mobility programmes truly strategic - or are they reactive?
  • How do my people metrics stack up to my competitors in this industry? Is my people ROI good enough?
  • How effectively is the HR function delivering what I need?
  • Finally, does every aspect of my talent strategy directly contribute to the business plan and to creating value?



Our experience:

We’ve supported clients in all aspects of talent management across all industries, often in large, global, complex businesses.

Banking organisation – Managing top talent

We helped this global bank consider how a small top talent cadre could be best structured, managed and assessed as a unit controlled centrally by the Executive Committee. They had challenges identifying that top talent and determining how to coordinate the selection process between HR and the Executive Committee. Help was also needed to define differentiated career development and management activities that could be adopted for the top talent cadre. We provided external insight on how top talent could be best cultivated against the shifting global landscape. We also provided options regarding the management of top talent including Executive coaching and creating a committee structure for managing top talent globally.

Global Energy Company – Performance Management

We worked with our client to conduct a comprehensive review of the global performance management process applied to over 1,000 employees. We reviewed the existing performance appraisal process for compliance and quality, and advised on process change to drive performance value. We also supported implementation of the new process and tools.


Global pharmaceutical company – Talent management strategy

This global pharmaceuticals company’s existing talent management activity had been too focused on current performance and leadership capabilities, rather than assessing potential for leadership in future roles. The client also faced the issues of the inconsistent assessment of potential indicators and the variability in line manager’s assessment of employees reporting to them. We worked with them to develop a talent management strategy, which was globally aligned and imbedded into the organisation through increased line manager accountability. We did this by designing a talent review process aligned to the existing performance management cycle, ensuring that assessing talent was embedded into personal development plans. We also equipped the client with further tools for succession planning.




We worked with our client to define the business case for talent management to ensure they have the skills needed for success in a competitive external environment. We assisted them to identify key talent segments and transform their HR function. We also worked with our client to identify key moments within the employee lifecycle which influenced these employee behaviours and to create a practical plan to drive engagement.


We worked with our client to identify and plan for the talent requirements of their 5 year business goal to triple revenue within their African operations. We defined capability requirements, skills and talent gaps, identified pivotal positions and developed retention strategies. We assisted the client with workforce analytics and planning, talent scenario planning and development of the HR business plan to implement operational solutions to support the business growth.



Human capital measurement and benchmarking

Osprey Zenith’s human capital measurement and benchmarking capability is globally recognised and we believe that intelligent measurement is fundamental to performance improvement.

Our benchmarks cover a broad spectrum including country, workforce size and sector. Data is collected to strict definitions ensuring resultant benchmarks reflect a like-for-like comparison.

How we can help you

Osprey Zenith’s team works closely with clients to provide measurement and benchmarking solutions that address organisational challenges and inform business/HR strategy.

These can include insight into a range of potential issues facing organisations including:

  • Optimisation of the effectiveness and impact of the HR function
  • Measurement and benchmarking of human capital to use in external reporting, to understand competitiveness or to support development of future strategies
  • Identification of human capital priorities, supported by application of methodologies, to assist development of HR objectives

Our clients gain insights into bottom line performance and basic people behaviours and also to gain a measurable appreciation of key organisational forces such as motivation, commitment, innovation, talent management and leadership. The results give insight into existing human capital profiles and to highlight opportunities to gain competitive advantage.




Make your reward and compensation strategy truly strategic

Compensation and reward programs must do more than just drive your business. The disclosure and governance rules regarding executive compensation and incentive plans are now more complicated, putting your organisation under closer scrutiny.

We can help you develop market driven total compensation programmes that meet employee and executive expectations while satisfying governance and outside review.

Osprey Zenith can improve your organisation locally and internationally in the way it rewards its employee efforts.

If this is your situation:

  • You want to align your reward strategies with your business objectives to create value for shareholders.
  • You want your reward strategies to better support the objectives of recruitment, retention and motivation.
  • You want to confirm that your reward plans are tax efficient in all relevant jurisdictions.
  • You want to ensure your reward plan is competitive in the marketplace and reasonable to shareholders and other stakeholders.
  • You are dealing with pension deficits, which are causing problems with employees, shareholders and the rating agencies.
  • You need to comply with new legislation and corporate governance codes.
  • You want to optimise the P&L, balance sheet and cash flow aspects of your compensation and benefit programmes.

How we can help you

By drawing on the compensation, benefits, pension and financial experience, we help organisations link executive and employee rewards to business goals and shareholder value. We bring in the skills and resources to deliver technical, tax, legal, accounting and financial services via an evidence-based approach, giving our clients a competitive advantage in today's market.

We advise on:

  • Compensation
  • Benefits
  • Pensions



People & change


Getting the best from people at every level when there is constant change is the key to sustainable competitive advantage. Solid strategies, processes and technology alone do not deliver results. It takes people to accept, adopt, drive, and sustain the change to realise tangible impact. Success in business hinges on strategic agility and the ability to execute.

We can help if:

  • You want to structure your organisation with the right capabilities and leadership to execute the business strategy.
  • You want managers to understand, manage and own people issues.
  • You need to get the right people with the right skills in the right roles at the right time.
  • You want to ensure successful change by involving the people impacted and enabling them to drive and sustain the business change.
  • You want the organisation's culture to be a competitive advantage.
  • You are seeking benchmarks for the efficiency and effectiveness of HR.
  • You have to establish the control and coordination required to manage projects and programs successfully, achieving the right business results.
  • You need to engage and motivate a diverse workforce to focus on the right things and strive for excellence.


You are seeking effective strategies for people development and growth.




HR support, HR outsourcing and compliance solutions, tools, resources and training to execute business strategy, improve performance, engage employees and keep organisations compliant with employment laws.

Our HR support packages or standalone solutions include handbook design, HR hot-line help desk, compliance reviews, training, legal updates, HR Manager, recruiting assistance, and more, often eliminating the need to hire full-time HR Manager.  Outsource any desired HR function receiving assistance from highly trained and experienced HR professionals.


Although we work mainly with small to medium sized businesses, we also assist existing human resource departments with special projects like staffing, training, compensation, investigations, compliance reviews, employee opinion surveys, benefits and performance appraisal systems. We help our clients achieve business strategy, improve productivity, grow sales, increase profits, control costs, develop employees and create environments where people thrive, business grows and productivity soars. We help build competitive advantage through effective communications, use, alignment and engagement of employee talent. ?All consultants, managers and trainers are professionally schooled in state-of-the-art Human Resource Management and Organizational Behavior techniques allowing them to provide people management solutions and deliver needed services. Many of our consultants hold Master's degrees in the field of human resource management or organizational behavior, are professionally certified in the field, and have many years of hands-on people management experience.



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